Subject: Tech Support Candidate - Aayushi Kumari
From: Aayushi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 10:14:05 -0500

| | Tech Support Test

Name | Aayushi Kumari
E-mail | [email-masked]
Phone Number | (91) 8210840582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | L1-Tech support | Immediately | 19k
Previous Employer 1 | Accenture | It operation | Left | 17.5 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check for internet connectivity.
2. I will check the WiFi connection.
3. Then I will reset or reconfigure the WiFi so that it can penetrate the network signals.
4. I will also check whether any VPN connection is enabled or not .
5.Then will also delete the temporary files and cookies from my system.
6. And I will also check the network privacy and settings options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn onn the Bluetooth speaker.
2. Then, I will open WiFi settings in my phone and will pair it with the Bluetooth speaker name.

What according to you makes you a good candidate for customer service or technical support job?

1.To have a lot of patience so that we can understand the issues of a customer.
2. To be an active listener, so that we can resolve their query instantly.
3. We should talk politely with the customers.
4. We should always try to empathize customers so that can have faith on us.
5.And we should always ask for further assistance also so that they will feel that the person really wants to help.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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