Subject: Tech Support Candidate - Abhishek Pandey
From: Abhishek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 08:09:25 -0500

| | Tech Support Test

Name | Abhishek Pandey
E-mail | [email-masked]
Phone Number | (+91) 9456219191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Justdial Ltd | IRO | Still Working | 27k
Previous Employer 1 | Creative Lipi Webtech Pvt Ltd | PED-QC | Jan'2018 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When such error occurs, I won't be able to access the requested website or many other sites, depends on what the reason is.

As a computer user I would try to know any physical causes that may also lead to this error, such as:

1)Issue of my router
2)Problems with cable
3)Wifi or hotspot error
4)Interruption of the internet connection

Besides this I can try to open the requested website from another device, such as other PC that connected to a different network or smartphone with 3G or 4G network to check if the website is available or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are below mentioned step involved to connect my bluetooth speaker with my mobile:

1st step, I will open my mobile phone bluetooth
2nd step, I will open bluetooth of my speaker
3rd step, I will search pair the bluethooth speaker with my mobile and finally my mobile and speaker will be connected through Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | According to me I have previous year of experience which may help me to connect with customers so easily. Though I was not working in a technical support department but I believe If I get training for this I would definitely be a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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