Subject: Tech Support Candidate - Ashish Teotia
From: Ashish Teotia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 07:40:43 -0500

| | Tech Support Test

Name | Ashish Teotia
E-mail | [email-masked]
Phone Number | (+91) 9112299603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bulandshahr
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Paytm | Senior Associate | 16/07/2019 | 29733
Previous Employer 2 | Indiamart | Senior Executive | 25/12/2018 | 26200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll refresh the webpage.
2. I'll type NDTV in the search box(not in the URL) & would look for some other working link.
3. I'll try opening ndtv. com in some other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speakers
2. Turn on the Bluetooth in mobile phone.
3. From the list of devices appearing in the phone, click on the name of the speaker you wish to connect.

What according to you makes you a good candidate for customer service or technical support job?

I was handling a team of 10 people at PayTm, who were responsible for resolving the customer's issues that approached Paytm via social media platforms like FB, Twitter,etc.
I have experience in Customer Service(chat process) over social media.
My communication skills are proficient & I have an analytical mindset. I'm adept at MS Excel, Google Spreadsheets & have commendable grasping power that helps me learn new skills/tools/processes very quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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