Subject: Tech Support Candidate - Shivesh Kulshreshtha
From: Shivesh Kulshreshtha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 06:34:44 -0500

| | Tech Support Test

Name | Shivesh Kulshreshtha
E-mail | [email-masked]
Phone Number | (+91) 9956317164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocom Network LTD | Relationship manager | Working | 23400
Previous Employer 1 | Sahara India parivar | Sr executive | 24/jul/2019 | 21200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll go to browse setting then go to history and clear the cache data from there then close the window open the browser again and type the URL and hit search it will work
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will open the Bluetooth in mobile from setting or from control bar then switch  on the Bluetooth speaker then from mobile I will search the nearby active devices when I'll see the speaker there will hit on the label and start pairing once pairing between speaker and device completed it is ready to use
What according to you makes you a good candidate for customer service or technical support job? | In my opinion a candidate should be a good listener first and should able to listen everything clearly and then give the resolution to the problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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