Subject: Tech Support Candidate - Saloni Chaudhary
From: Saloni Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 05:43:43 -0500

| | Tech Support Test

Name | Saloni Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8954083536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Advotis Infotech | Team lead | Working | 35
Previous Employer 1 | IEnergizer | Sr customer care executive | March 2017 | 18
Previous Employer 2 | Tech Mahindra | Customer care executive | Dec 2015 | 8

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll try to understand the error message after that I'll check why its coming.
If website is not supporting that particular browser then I'll update it still not going to open then I'll open it in other browser
If error is coming through my internet connection , in that case I'll check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker
Turn on Bluetooth in mobile phone
Click on Bluetooth in our mobile phones
Select Bluetooth speaker name
Connected

What according to you makes you a good candidate for customer service or technical support job?

A helping nature
Good communication skills
Be polite with customers
Problem understanding skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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