Subject: Tech Support Candidate - Om Prakash
From: Om Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 05:36:20 -0500

| | Tech Support Test

Name | Om Prakash
E-mail | [email-masked]
Phone Number | (0) 7827226277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijay Nagar, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innverse | Java Developer | October 2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : First of all check your computer net connected.

step 2 : clear cache.

step 3 :  Restart My Device. Many basic problems can  be solved simply by restarting your device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.

2  Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3  Select Bluetooth to view the options.

4 Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

1. First listen the customer problem.

2. And resolve customer problem very soon.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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