Subject: Tech Support Candidate - Prasanta Das
From: Prasanta Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 05:06:55 -0500

| | Tech Support Test

Name | Prasanta Das
E-mail | [email-masked]
Phone Number | (+91) 7982421226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Process Associate | 15th Feb 2021 | 16000
Previous Employer 1 | Sharekhan | Relationship Manager | May 2019 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Chake internet connection
Chake browser is it updated or not
Clear cookies and chase file
Go to privacy settings and check and allow JavaScript
Finally restart the browser and open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth on mobile and switch on the speaker

Go to Bluetooth settings on mobile and search the available Bluetooth device and pair the device .

What according to you makes you a good candidate for customer service or technical support job? | Help the customer according to their needs and be a effective and  complete communication regarding their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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