Subject: Tech Support Candidate - Rajvir Singh
From: Rajvir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 04:44:42 -0500

| | Tech Support Test

Name | Rajvir Singh
E-mail | [email-masked]
Phone Number | (+91) 7703942803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 12 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Azure & Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IT craft | L2 Support | 31 Jan 2021 | 40K
Previous Employer 1 | Axtrum Solutions | Cloud Support | 30 Oct 2020 | 30K
Previous Employer 2 | Genpact | Tech Support | June 2018 | 22K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the webpage
2. Check if device is connected to Internet. You can open another website in new tab.
3. If device is shown connected to internet but you cannot browse any website, then check network status.
4. Go to Control Panel > Network and Sharing Center > Connection Status
5. Disable and then enable connection.
6. Right click on connection, select TCP IPv4 protocal, select “obtain IP address automatically”.
7. If you are able to view another website but not this one, Click on ‘advance’ option and the website to trusted website.
8. If still facing issues, clear browser history and cache.
9. Update the browser.
10. Update the OS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Speaker.
2.Choose Bluetooth mode in your speaker.
3.Turn on Bluetooth in your mobile phone.
4.Speaker should be visible. Pair the speaker to your phone.
5. You should hear voice from speaker now.

What according to you makes you a good candidate for customer service or technical support job? | I have already worked in both B2B support role for European clients and B2C support roles.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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