Subject: Tech Support Candidate - Nitin kumar
From: Nitin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:38:29 -0500

| | Tech Support Test

Name | Nitin kumar
E-mail | [email-masked]
Phone Number | (011) 7503188398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara,delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra limited | associate | 30 november 2020 | 25066
Previous Employer 1 | concentrix daksh service india pvt ltd | executive | 04 july 2018 | 11600
Previous Employer 2 | NSB BPO solution pvt ltd | sr. executive | 31 july 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly , open Browser and enter URL (www.ndtv.com)

second, checked Error :- example- Url was not found on this server,
2.website not available,

Tips for website troubleshooting:-
First, check internet connection
second, Allowing a website to access cookies-can clear up website load errors.
third, problem not resolved then restart the computer/laptop and tried again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open Bluetooth Speaker

2.open the mobile setting app

3.select bluetooth to view the options

4. select pair new device to place the bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I have total 4 year Experience in customer service .

I Feel very comfortable working in customer service
focused role. over the year , i have gained sufficient
professional and interpersonal skills to excel within this type of customer experience role.

so , I am a good candidate for customer service job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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