Subject: Tech Support Candidate - Ajeet Kumar
From: Ajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:38:14 -0500

| | Tech Support Test

Name | Ajeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 7983104817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovission pvt ltd | Desktop support engineer | Present | 12750
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Switching to an alternative Web browser such as Microsoft Internet Explorer or Mozilla Firefox can determine whether your problems are restricted to Google Chrome. If websites can be accessed without issue in an alternative browser, try clearing out the cache and cookies stored by Chrome from the Settings page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Some point be important
Good lishen
Right way provide problem resolution
Ontime service provide with under resolution time
Good verbal and written communication
Good team leader

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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