Subject: Tech Support Candidate - Anjali Singh
From: Anjali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:18:18 -0500

| | Tech Support Test

Name | Anjali Singh
E-mail | [email-masked]
Phone Number | (91) 9844251689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CRM, Genesys

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hewlett Packard | Senior Technical Specialist | 11/10/2019 | 34000/-
Previous Employer 2 | Magna Infotech | Technical Process Executive | 29/01/2019 | 24000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation i will check for the exact error message that system is displaying and accordingly go ahead with the Troubleshooting steps. There could be N numbers of scenarios that website is not getting accessed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Switch on the Bluetooth of mobile phone and make sure it is visible to nearby devices.
-switch on the bluetooth speaker and press for new device or new pairing.
-once speaker name appears on mobile phone, select the device and click on pair.
-once paired speaker can be used.

What according to you makes you a good candidate for customer service or technical support job?

I am in the field for more than 3 yeras and 6 months.
I like this profile because everyday you are learning new things and with that you are helping other people to resolve there issue, customer satisfaction is the most important and integral part of this profile and i think that is the most attractive thing about this roll that you are helping people resolving their system issues.
And I am passionate about my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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