Subject: Tech Support Candidate - Roshan Gupta
From: Roshan Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:09:53 -0500

| | Tech Support Test

Name | Roshan Gupta
E-mail | [email-masked]
Phone Number | (+91) 9987130836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HomeTown (Burhanpur M.P. ) Ready to Relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Cloud Exchange | Senior Executive | 23rd July 2020 | 22000
Previous Employer 1 | Lauren information technologies pvt ltd | Network Engineer | 24th Jan 2019 | 17000
Previous Employer 2 | Orient Technologies pvt ltd | Network Support Engineer | 28 Dec 2016 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first check internet connection than clear cash and cookies of the browser then retry it. If again we found an error then will check on another browser.
Some time we found error but below we see Advance option so by click it we can proceed further.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first we have to on bluetooth and at same time we have on our mobile bluetooth than we found Bluetooth speaker device name in our mobile Bluetooth list than tap on that name to connect with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

We have listen customer problem carefully than we have to assure to customer that we will help them to fix the problem and we have to generate a ticket for customer. So customer can take proper follow up on reported issue.
If problem fixed on call or we have share a ticket for follow up this process makes customer comfortable and than customer gives us a good feedback.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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