Subject: Tech Support Candidate - Shivani Arora
From: Shivani Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:08:58 -0500

| | Tech Support Test

Name | Shivani Arora
E-mail | [email-masked]
Phone Number | (91) 9368449818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl | Process associate | 25 January | 22k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong
2.Make sure the internet connection works : make sure you are able to load Google.com
3.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Settings app.

2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Because of the following reasons
• I have a passion for technical support
• I comes off as honest and sincere candidate
• I also understands the bigger purpose of technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |