Subject: Tech Support Candidate - Anil Pandey
From: Anil Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 03:00:43 -0500

| | Tech Support Test

Name | Anil Pandey
E-mail | [email-masked]
Phone Number | (91) 7060835960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Air India Ltd | Network Engineer | Aug2019 | 25k
Previous Employer 2 | V2 Reatail | MIS Executive | July 2018 | 20k

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Make sure URL is correct if typed manually. If soo then refresh the page and wait for it to open.
Step 2. If not working after Step 1 is done then restart your machine.
Step 3. Check your internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the Bluetooth speaker by long pressing power key and wait for blue light to blink more frequently or comes the sound of "Your bluetooth device is ready to connect".
Step 2 . Turn on Bluetooth on your phone and scan for available devices.
Step 3. Choose your device on device list and select to connect.
Step 4. Your bluetooth devices is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I'm good listener therefore I'm good communicator. I can be more focused to listen customer issues and then respond gently. I can keep faqs on my mind so I can assist as quick as possible saving valuable time of my valuable customer and for me as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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