Subject: Tech Support Candidate - Rahul Jindal
From: Rahul Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:40:57 -0500

| | Tech Support Test

Name | Rahul Jindal
E-mail | [email-masked]
Phone Number | (91) 9711879204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | Nil | 0 | Nil
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will see if the internet is working or not. If yes then I'll open a new tab and open a new website like Google.com or yahoo.com. if it open that means there is a problem with the website. Or I'll try to open www.ndtv.com with another browser like Chrome or firefox.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I'll press a button which is there on Bluetooth speaker to on a Bluetooth through which it connects to other devices then I'll open Bluetooth on my phone through which I could pair it with the Bluetooth speaker. After pairing it will connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am the kind of person who always tries to capture the mindset of the customer. I have a passion for success and a goal-oriented person that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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