Subject: Tech Support Candidate - Silvi Silvi
From: Silvi Silvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:16:28 -0500

| | Tech Support Test

Name | Silvi Silvi
E-mail | [email-masked]
Phone Number | (91) 9818632842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Airways | Service advisor | May 7, 2020 | 33000
Previous Employer 1 | Amplinno india | Process Associate | Jan 21,2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Internet connection:
Disconnect and reconnect using wifi or mobile internet

Open the same browser in incognito mode

Use chrome, IE as well as Mozilla Firefox to open that link.

If the error still persists, try opening the same in your mobile phone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of both the devices.
Go to Bluetooth settings in your phone, tap on advance search option, in case u don't see the speaker name on your phone.
It will ask u to pair up the device, select yes.

What according to you makes you a good candidate for customer service or technical support job? | My communication skills and the relevant experience in this domain are the key factors. Apart from this, patience is another skill that is required to handle customers and also to maintain peace within, while handling irate customers. I have a lot of patience to deal with such customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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