Subject: Tech Support Candidate - Sweta Singh
From: Sweta Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:15:27 -0500

| | Tech Support Test

Name | Sweta Singh
E-mail | [email-masked]
Phone Number | (91) 9265065737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gujarat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | - | - | -
Previous Employer 1 | - | - | - | -
Previous Employer 2 | - | - | - | -

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
2. Check Internet connection works or not properly.
3. Check if the Website is Down for Everybody or Just Me.
4. Check if other websites are also down or not.
5. If particular site is not working then clear it's cache and cookies.
6. If it's still not working then check does it starts with https://(specially notice s).
7. If you still facing same problem then use proxy server for connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Mobile:
1. On Bluetooth
2. Search for the device you want to connect.
3. Choose device and connect it.
Bluetooth device:
1. Switch On it.
2. Generally it automatically starts searching for it's connectivity but if it's not then press the Bluetooth symbol.

What according to you makes you a good candidate for customer service or technical support job? | My Disciplined behavior and Knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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