Subject: Tech Support Candidate - Shivam Choudhary
From: Shivam Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 01:04:23 -0500

| | Tech Support Test

Name | Shivam Choudhary
E-mail | [email-masked]
Phone Number | (+91) 7983162366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Windows administration | Currently working | 22,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In that case we have to check that our internet connection (hotspot,broadband,dongle) are working fine ,after that we need to check internet pac proxy settings from the explorer setting if still it's not working then we have to open command prompt and check the website threw ping response that we are getting any response or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to switch on both of the devices (speaker ,phone )

Then open mobile settings and go to bluetooth section

Search for the new device belongs to speaker

Then click on pair and it will take next 30 sec to get connected with the speaker .

What according to you makes you a good candidate for customer service or technical support job?

According to my previous experience in technical support I improved my technical and communication skills as well which is the most imp part for a technical job ,also am the person who looking for something new and challenging skills around so that I can grab that skills be a better form of me

So basically I think am very good candidate for technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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