Subject: Tech Support Candidate - Ajay Singh
From: Ajay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:31:47 -0500

| | Tech Support Test

Name | Ajay Singh
E-mail | [email-masked]
Phone Number | (91) 9818564967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 6
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Speakers & Audio
Server support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Drs IT consultancy Pvt Ltd | Customer Support Engineer | 06/01/2021 | 19252
Previous Employer 1 | Rgs International Pvt Ltd | Desktop Support Engineer | | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

According to my if www.ndtv.com throw an error
then the website blocked by the network administrator.
In most of the cases in the office, news sites are blocked for troubleshooting I'll check another news website in, or check antivirus blocks or not, Thank You.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I'll on Bluetooth in my mobile phone then on Bluetooth power on Bluetooth and then figure out the Bluetooth name in my phone Bluetooth listed page and after get the name of Bluetooth I'll connect with that, after press the connection will be connected. Thank You.
What according to you makes you a good candidate for customer service or technical support job? | Firstly I'll on Bluetooth in my mobile phone than on Bluetooth power on Bluetooth and then figure out the Bluetooth name in my phone Bluetooth listed page and after getting the name of Bluetooth I'll connect with that, after press, the connection will be connected. Thank You.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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