Subject: Tech Support Candidate - Ayush sharma Ayush
From: Ayush sharma Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:19:17 -0500

| | Tech Support Test

Name | Ayush sharma Ayush
E-mail | [email-masked]
Phone Number | (91) 8283867453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American tower corporation | Operations engineer | | 30000
Previous Employer 1 | Indus towers limited | Operations engineer | | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check my internet connection
2-I will check wether the website is demandinng the permission to use cookies and I have allowed it or not .
3- I will clear my cache memory.
4-I will refresh the page again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-I will switch on the Bluetooth speaker
2-I will switch on my mobile bluetooth
3-I will enable the speaker to be visible for pairing
4- I will connect my mobile phone  with the speaker .By clicking on the name of speaker device showing in blue tooth menu.

What according to you makes you a good candidate for customer service or technical support job? | I am good in communication and conveying my thoughts in words
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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