Subject: Tech Support Candidate - Pradip Kumar
From: Pradip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 00:17:19 -0500

| | Tech Support Test

Name | Pradip Kumar
E-mail | [email-masked]
Phone Number | (91) 9457070034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maa vaishno computer | Tech support | Till date | 12500
Previous Employer 1 | GI Group staffing | Backoffice executive | 24/10/17 | 24/07/2018
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clean cookies and the reset .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in both device
Then search in mobile .
Pair device.

What according to you makes you a good candidate for customer service or technical support job? | Frist understanding problem of client then follow then troubling steps her problem and understanding his priorty.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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