Subject: Tech Support Candidate - Achal Achal
From: Achal Achal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 23:04:56 -0500

| | Tech Support Test

Name | Achal Achal
E-mail | [email-masked]
Phone Number | (0000) 9795727243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palm Olympia
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
VoIP
Incident Management, SCCM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl Technologies | IT Analyst | Serving Notice period | 20000
Previous Employer 1 | Igt technology | Service Desk engineer | 14 February 2018 | 20000
Previous Employer 2 | Cryptograph technology | Service Desk engineer | 14 June | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check other websites instead of www.ndtv.com are working or not. Even check on other browsers as well.
If we getting same, then firstly we check connectivity, clear history of the browser, if still getting then we can clear cache and cookies and restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on mobile Bluetooth
Turn on other device Bluetooth
Make a pair between these devices
Pairing will successfully done then it get connect easily everyone.

What according to you makes you a good candidate for customer service or technical support job? | I'm trying to resolve an issues in our end instead of sending L3.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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