Subject: Tech Support Candidate - Abhishek Yadav
From: Abhishek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 20:44:13 -0500

| | Tech Support Test

Name | Abhishek Yadav
E-mail | [email-masked]
Phone Number | (+94) 9690449444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stj electronics pvt ltd | L2 support | 15 days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart computer
2. Make sure internet is working.
3. Make sure website working for everyone or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start phone bluetooth and try to find speaker's bluetooth name.
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge and polite work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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