Subject: Tech Support Candidate - Sunod Kumar
From: Sunod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 13:29:45 -0500

| | Tech Support Test

Name | Sunod Kumar
E-mail | [email-masked]
Phone Number | (91) 8447495544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Exl service | Associate | Feb 2020 | 18k/month
Previous Employer 2 | Tech Mahindra | Customer support exucative | Jan 2019 | 16l

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First must need to check internet connection then go for portal address after try other addresses wether it’s working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly both device should be within range of distance then open Bluetooth of both device then paired each them and at last status of connected
What according to you makes you a good candidate for customer service or technical support job? | He should be active and good understand attitude of customer problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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