Subject: Tech Support Candidate - kritika pandit
From: kritika pandit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 13:18:27 -0500

| | Tech Support Test

Name | kritika pandit
E-mail | [email-masked]
Phone Number | (0120) 8851671972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Benchmark Internet Group | Business Development Executive | 20-07-2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear the cache and cookies through advance settings.
I will open browser again and then try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn on the Bluetooth of my phone and speaker.
Then search the name of speaker Bluetooth in my phone.
When It appears in my phone then pair the Bluetooth of speaker and phone.

What according to you makes you a good candidate for customer service or technical support job? | I have done B.tech in electronics and communication. I am having more than 3 years of experience in Business development. I know how to engage with customers and convince them in order to provide them solution. Although I do not have any experience technical support but I can assure my team that I will learn and implement new things quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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