Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:57:32 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 8767215556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance industries | Assistant manager | 7 Aug 2020 | 35000
Previous Employer 1 | Cosmo managed services | Customer support engineer | 12 Nov 2018 | 27000
Previous Employer 2 | Triadss tech solutions | Project Engineer | 10 sep 2016 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check template (cookies) file related with and clear it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On Bluetooth of speaker
2) Open Mobile bluetooth >> On Bluetooth >> Refresh it >> Click on Speaker's bluetooth (after highlighted name of speaker bluetooth) >> Pairing it

What according to you makes you a good candidate for customer service or technical support job? | Basic knowledge about products or services
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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