Subject: Tech Support Candidate - MUKTA TRIPATHI
From: MUKTA TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:50:08 -0500

| | Tech Support Test

Name | MUKTA TRIPATHI
E-mail | [email-masked]
Phone Number | (+91) 8840195202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
LOGISTICS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr pvt. ltd | Mentor | | 61,000
Previous Employer 1 | Fareye | Technical Support Engineer | 15 May 2020 | 19,200
Previous Employer 2 | NCR Eduservices | Maths Expert | 19 July 2019 | 17,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll open a new tab to check whether I am able to access other websites or not.
a) if the other websites are opening I'll try to clear cookies and clear cache
b) If not I'll try switching the browser.
2. While opening the website you get some error I'll will check the error and will proceed to resolve that issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

CASE 1: If the speaker is also having an option to turn on the Bluetooth
1. Turn on the Bluetooth of both the devices
2. In the mobile search for a device to pair
3. When you see the name of the device that you want to connect just select that
4. You will see the option of connecting, click the connect button

CASE 2: If the Bluetooth speaker just have an on and off button
1. Turn on the speaker and your mobile Bluetooth
2. In the mobile search for a device to pair
3. When you see the name of the device that you want to connect just select that
4. You will see the option of connecting, click the connect button.

What according to you makes you a good candidate for customer service or technical support job?

I think I am a suitable candidate for this profile as:

1: In customer service, you should be having very good communication and I am really good at it.

2: You should be patient enough to understand the client's concern, for that u should be a very good listener. And I would say I am a good listener.

3: And I plenty of experience in giving technical support to national as well as international clients. And quality makes me a perfect fit for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |