Subject: Tech Support Candidate - Abinash Mishra
From: Abinash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:35:31 -0500

| | Tech Support Test

Name | Abinash Mishra
E-mail | [email-masked]
Phone Number | (+91) 8630548710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nature Tech | Team Lead | 29/10/2020 | 29000
Previous Employer 1 | Bigo Pvt Ltd | Senior Execitive | 19/09/2018 | 24000
Previous Employer 2 | Wipro Technologies | Tech Support Associate | 3103/2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

According to this situation I will be following steps mentioned below:-

1) Firstly, I will open the browser's settings and will clear all cookies and cache.
2) I will check internet connectivety, and  will open the browser.
3) I will try to open other website to check of the problem is with browser or the website.
4)  Now will move forward witj some technical troubleshooting like free up RAM by closing other open programs.
5) Restart the software.
6) Shut down and restart your computer.
7) Use the Internet to find help.
8) Undo any recent hardware or software changes.
9) Uninstall the software, then reinstall it.
10) Look for software patches.
11) Scan for viruses and malware.
12) Check for a firewall conflict
13) Boot up in Safe Mode.
14) Defragment your hard drive.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will turn on my  phone's bluetoothand will check if my device is discoverable.
2)  I will turn on the bluetooth speaker and will make it ready to be paired.
3) I will scan for new device.
4) Once the new device(speaker) is found, I will get it paired by entering passkey.
5) Now  I am ready to use my speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am quick learner as well as hard working candidate no matter what the conditions are. I think salary is not the actual reward, but the best reward is perfect business to the organisation by my hard work. I am energetic and enthusiastic which will bring colors to my workplace. I am positive thinker amd my weakness is actually my greatest strength that is i am self motivated guy.
I am confident that my key abilities and skill will get utilised in this orgnisation in apt manner to attain growth and success

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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