Subject: Tech Support Candidate - Swati Kabyatara Riut Swati Kabyatara Riut
From: Swati Kabyatara Riut Swati Kabyatara Riut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 12:16:24 -0500

| | Tech Support Test

Name | Swati Kabyatara Riut Swati Kabyatara Riut
E-mail | [email-masked]
Phone Number | (+91) 7978973352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the  internet connection first. Then I will check the pop up blocking. Sometimes some sites are not allowed to search . So if it is in block list we can add this site in setting to safe search..There are some other steps as well we can check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I would turn on the bluetooth settings on mobile.Then I will power on the bluetooth speaker.Then on mobile I will search the available devices to connect and I can paired with the required bluetooth speaker with my mobile..
What according to you makes you a good candidate for customer service or technical support job? | As a good technical support assistant we should listen the customer carefully what the user is asking and we should understand his problem. We need to know the basic technical knowledge to troubleshoot the issue else on critical situation we can escalate the same to L2 or L3 associate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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