Subject: Tech Support Candidate - varun digra
From: varun digra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:51:04 -0500

| | Tech Support Test

Name | varun digra
E-mail | [email-masked]
Phone Number | (+91) 9149577409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FCM Travel Solution | Linux System Admin | | 25000
Previous Employer 1 | Variyas Labs Pvt. Ltd | Software Engineer | Aug/2018 | 17000
Previous Employer 2 | Keen & Able | Joiner Software Engineers | Feb/2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 I will check if my computer is properly connected to the internet/ISP.
Step 2 I will the domain name is correct or not, will use the exact domain name.
Step 3 I can check the same website on different browsers also, my be website is also down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on Bluetooth speaker
Go to settings
Open Bluetooth option
list of available deices will appear
click on same speaker name then it will ask to pair
now it's connected

What according to you makes you a good candidate for customer service or technical support job?

First Show to customers that you understand their issue
Show a willingness to help
Give the best options and recommendations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |