Subject: Tech Support Candidate - Ashish Rai
From: Ashish Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:27:05 -0500

| | Tech Support Test

Name | Ashish Rai
E-mail | [email-masked]
Phone Number | (+91) 9625488334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Active dictory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Safe lab infotech | Sr.tech support | 17 setember | 35000
Previous Employer 1 | Beno support | Sr tech support | November | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check wether it's have internet cable is connected or not.
2.Need to check it's don't have any proxy on internet browser.
3.May be it's getting appipa IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Need to open Bluetooth on speaker and mobile both.
2.Search the bluetooth device name of speaker on mobile phone.
3.then click on the tab to get connect u see both speaker and phone are ready to play.

What according to you makes you a good candidate for customer service or technical support job?

1. Being patient is an important in customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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