Subject: Tech Support Candidate - Rahul Tyagi
From: Rahul Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:26:15 -0500

| | Tech Support Test

Name | Rahul Tyagi
E-mail | [email-masked]
Phone Number | (+91) 9999285932
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | CSA | 15Aug20 | 20000
Previous Employer 1 | Black Cloves | ITC | Nov19 | 15000
Previous Employer 2 | Teleperformance | TSE | Aug15 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection that it is working
Check the properties of network adapter (IP, DNS etc)
Check the browser policies that we address is not blocked
Check web address from other PC that is working
Reboot the PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth (on Phone)
Switch on Bluetooth (on Speaker)
Search Bluetooth devices (in phone)
Select Speaker (name appears) to pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I posses skills as well as I have experience in supporting customers for technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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