Subject: Tech Support Candidate - Mohd Nadeem Mohd
From: Mohd Nadeem Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 11:00:13 -0500

| | Tech Support Test

Name | Mohd Nadeem Mohd
E-mail | [email-masked]
Phone Number | (201002) 8802578641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland limited | Senior Engineer ( EUS) | 15 Jan 2021 | 24000 k
Previous Employer 1 | Vserv Infosystem | Network support engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the LAN connection ..
I am having internet access or not
System does getting apipa IP .
Antivirus update or not .
Etc etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth device
Second on mobile Bluetooth and search for the device which I have to connect .
After that if found I will pair with my phone , if not found again try with same steps

What according to you makes you a good candidate for customer service or technical support job? | Na
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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