Subject: Tech Support Candidate - ankit Tyagi
From: ankit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:43:57 -0500

| | Tech Support Test

Name | ankit Tyagi
E-mail | [email-masked]
Phone Number | (91) 8447899704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hotelogix | Implementation manager | NA | 30000
Previous Employer 1 | AG solutions | Sales rep | NA | 28000
Previous Employer 2 | Wipro | Business associate | NA | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connection, if the internet is working fine then I will check the website address if it is correct or not.

Also depends on the error, what exactly the issue is and then I will try to open the website in a different browser.

Then lastly I will check if my IP address is blocked or not for the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth speaker.

Bluetooth should be enabled in my phone as well.

Then I will go to settings to click on the Bluetooth speaker name to connect with it.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in Both domestic as well as in international support. I know how to handle irate customers with patience and I will make sure to resolved their issue at the earliest.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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