Subject: Tech Support Candidate - Anurag Kumar
From: Anurag Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:31:47 -0500

| | Tech Support Test

Name | Anurag Kumar
E-mail | [email-masked]
Phone Number | (91) 7064266901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gopalganj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Software Engineer | Present | 31000
Previous Employer 1 | Uniparts India Limited | Software Engineer | 25/10/2019 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First copy the URL and put into new browser tab.
Secondly clear all the cache file from the history in the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth from both device. Go to the mobile device bluetooth setting and then go for new device search.Then wait for a time to get connected
What according to you makes you a good candidate for customer service or technical support job? | I believe a candidate should listen/analyse the issue first and probe the problem accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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