Subject: Tech Support Candidate - Madhur Goswami
From: Madhur Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:13:38 -0500

| | Tech Support Test

Name | Madhur Goswami
E-mail | [email-masked]
Phone Number | (091) 9818183284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida,sec137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | SAP Labs India Pvt Ltd | Support consultant | 06/08/2013 | 40k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the spelling of the website,second check the internet connection.If internet connection is fine then I will refresh it again.If still not working then disconnect the connection and restart the computer,and connect the internet again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth of mobile,search for the device with Bluetooth on, connect to the speaker shown after searching.
What according to you makes you a good candidate for customer service or technical support job? | Because I have five years experience with MNC.I connect to customer for resolving issues faced by them.I call the customer via phone,resolved the issue is tickets.Sometimes I schedule WebEx meeting to see the issue on their side.If needed I communicate via emails also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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