Subject: Tech Support Candidate - Pranjil Jain
From: Pranjil Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 10:00:48 -0500

| | Tech Support Test

Name | Pranjil Jain
E-mail | [email-masked]
Phone Number | (+91) 9760141463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 74
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Uber eats | Operations and Account manager | January 2020 | 21000+Incentives
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check whether the internet connection is working or not. If working then we have to check the URL is correct or not and if its correct then we have to find what kind of error is occurring in the site and based on that error we need to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn on the bluetooth speaker.
Step2: Turn on the mobile bluetooth and refresh it or will automatically refreshed.
Step3: Select the speaker which we need to connect to the mobile and click it, It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a total of 1.7 year of experience in customer handling. I used to work directly with the customer, so i strongly believe i can interact with the customer in a good manner and can maintain a good relationship as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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