Subject: Tech Support Candidate - Ishrat Ashraf
From: Ishrat Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:55:48 -0500

| | Tech Support Test

Name | Ishrat Ashraf
E-mail | [email-masked]
Phone Number | (+91) 7889383981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pochanpur dwarka sector 23
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hexamed pvt ltd | Operations executive | 05-12-2010 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, i’ll check whether i am connected to an internet connection or not.
If my internet is working fine, i ll reload the page and try again.
If i am still not able to open the website, i ll try to look for further assistance using other resources.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn the speaker on & put the speaker on Bluetooth mode.
Step 1:- Go to settings in my mobile phone, click on bluetooth & turn it on.
Step 3:- A search operation will be run by the phone interface to find the Bluetooth speaker.
Once found, click on the name of the Bluetooth speaker and the phone will get connected to the Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | A candidate who has good communication skills, is able to identify the root cause of the problem and hence is able to provide an analytical solution to the customer, would be best suited for the given profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |