Subject: Tech Support Candidate - Naveen Vasandanj
From: Naveen Vasandanj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:53:44 -0500

| | Tech Support Test

Name | Naveen Vasandanj
E-mail | [email-masked]
Phone Number | (91) 7877989222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive | 30th January 2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Check if the cx is getting any specific error
2.) Ask if the cx is facing the issue with specific browser
3.) Check for other website and browser if it works
4.) Check for internet connection
5.) Check for internet settings and try to use different connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Go to Bluetooth settings and turn on
2.) Turn on the Bluetooth setting in speaker
3.) Look for the Bluetooth device and connect

What according to you makes you a good candidate for customer service or technical support job? | Someone who has good communication skills, and can empathize with the customer, understand the problem and provide prompt and adequate resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |