Subject: Tech Support Candidate - Atul Sharma
From: Atul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:42:29 -0500

| | Tech Support Test

Name | Atul Sharma
E-mail | [email-masked]
Phone Number | (201303) 8171957173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 44 chlera gali no 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spice money | Tech support | 20 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I gather all the information about the error then provid appropriate solution and i will follow some ste :-

Check Internet connectivity
Change internet and check internet speed Of it
Check another website is working or not also check the above web site is opening in another device or browser or not
Clear browsing history including websites, cache and etc.

So these are some step which I will follow.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly  ON speaker Bluetooth.....then Go to mobile settings option then hit enter on Bluetooth then ON Bluetooth then search nearest at last connect it
What according to you makes you a good candidate for customer service or technical support job? | A good customer service or technical support job for me to understand the customer query and resolve it also make customer calm and comfortable.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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