Subject: Tech Support Candidate - Kushagra Agarwal
From: Kushagra Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:34:52 -0500

| | Tech Support Test

Name | Kushagra Agarwal
E-mail | [email-masked]
Phone Number | (91) 7289097669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check internet connection
2) check spelling of website
3) may be the site requires some acceptance
4) try for another browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open the mobile boue tooth
2) open the speaker blue tooth
3) scan the mobile blue tooth
4) look for the speaker blue tooth name
5) click on the speaker bluetooth name
6) if the mobile ask for the permission for pairing then allow it
7) finally its connected

What according to you makes you a good candidate for customer service or technical support job?

1) technical skills
2) vocabulary
3) personal interactions
4) myself presentable

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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