Subject: Tech Support Candidate - Udit Suryavanshi
From: Udit Suryavanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:32:30 -0500

| | Tech Support Test

Name | Udit Suryavanshi
E-mail | [email-masked]
Phone Number | (91) 8810558766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd. | Senior Associate | 16th-Jan-2021 | 16200
Previous Employer 1 | SNG Developers Ltd. | Backend Associate/Assistant Engineer | 29th-Jun-2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Check internet connection,
2:- Refresh browser or check another browser,
3:- Check directly with website IP address,
4:- check and reset the router,
5:- Check online web services to test website is working or down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Switch on the speaker, switch to bluetooth mode,
2:- Open mobile bluetooth settings,
3:- Search the nearby devices in it,
4:- Click on the speaker name as it appears in search results,
5:- Speaker will get connected with the mobile and announcement will come from speaker device is connected.

What according to you makes you a good candidate for customer service or technical support job?

1:- Candidate should have good technical knowledge,
2:- Candidate should have good learning skills,
3:- Candidate should have patience,
4:- Candidate should have good knowledge of handling customers with politeness and with empathy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |