Subject: Tech Support Candidate - Nidhi Virmani
From: Nidhi Virmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:19:24 -0500

| | Tech Support Test

Name | Nidhi Virmani
E-mail | [email-masked]
Phone Number | (91) 8826196994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr Technical Support | 2 months after resign | 31000
Previous Employer 1 | Hcl | Customer service representative | 13 Dec 2018 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to login in 2-3 different browsers like Mozrilla,Internet Explorer, Chrome for example if it works then fine otherwise I will switch off and on my wifi router probably there is internet connection issues and then try to open the website again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click to activate on bluetooth option either through quick link option or going to Phone settings then it will automatically search for available devices click on the desired device to connect sometimes it gives a match up code option to connect for few devices like laptop and other mobile you need to match that and then it will show connected
What according to you makes you a good candidate for customer service or technical support job? | A good customer service or technical support should patiently listen to the issue/query support and guide the customer with best possible resolution and make sure the issue/query is resolved within less possible time duration .Also if follow up is required then it should be done timely till resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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