Subject: Tech Support Candidate - Ashutosh Man Singh Ashutosh
From: Ashutosh Man Singh Ashutosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 09:11:23 -0500

| | Tech Support Test

Name | Ashutosh Man Singh Ashutosh
E-mail | [email-masked]
Phone Number | (91) 9643412929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Near Sec 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext technology Pvt ltd | Technical supprt | | 30000
Previous Employer 1 | Radical logic | Support | 25 July 2018 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we have to see on which browser we are opening apart from that the URL that we are entering it should be correct or we can directly go to Google after that we can put ndtv.com the same url will pe open in case if the default browser didn't get to browse from google.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth search for discoverable and then pair it ( if the other bluetooth device is open ) .
What according to you makes you a good candidate for customer service or technical support job? | Always have patience and try to understand what end user trying to do or what exactly he is describing you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |