Subject: Tech Support Candidate - Vibhor Kharagpuria
From: Vibhor Kharagpuria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:53:40 -0500

| | Tech Support Test

Name | Vibhor Kharagpuria
E-mail | [email-masked]
Phone Number | (0120) 8299039848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Android and iOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Customer service executive | Na | 33000
Previous Employer 1 | Tata Consultancy Services | Document analyst | 7 June 2016 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In the case if website is working on there browser, I will clear cache, cookies and browser's history to check if it will work or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open settings then Bluetooth then pair a new device. Phone's bluetooth will search for available nearby devices bluetooth enabled. Then tap on the specific speaker which needs to be connected.
What according to you makes you a good candidate for customer service or technical support job? | I am a well versed multi tasker and quick learner with active listening capabilities. I am in this field currently and top performer of my process. I would be the perfect fit for this role and one of the best asset.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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