Subject: Tech Support Candidate - Shivani Saini
From: Shivani Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:47:02 -0500

| | Tech Support Test

Name | Shivani Saini
E-mail | [email-masked]
Phone Number | (91) 9582140185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sgc | Hr | 18/1/2020 | 20
Previous Employer 2 | Manpower | Hr | 30/6/2020 | 25

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Firstly i will clear all the cookies from the browser.

Step 2. Then I'll again hit the url after refreshing the browser.

Step 3. If error is still occurring then i'll check my internet connection and refresh it

Step 4. After confirming my internet is properly working then i will again hit the url.

Step 5. If error is still occurring then it means error is coming from server side so in that case we have to wait till server error is resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1.  Firstly i need to "Switch On" the bluetooth speaker.

Step 2. Then i'll need to on the bluetooth of my device.

Step 3. After that bluetooth speaker name will be displayed on my mobile phone.

Step 4. And then I'll click on the name of bluetooth speaker and it will be connected to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I can handle any of those job either customer service or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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