Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:46:58 -0500

| | Tech Support Test

Name | Vikram Singh
E-mail | [email-masked]
Phone Number | (+91) 8755825011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hathras
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the internet connection or reconnect and then try to open the website.
2) Try to refresh the webpage.
3) Clear Cache and cookies and then try to open the website.
4) Reopen the web-browser and then try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the Bluetooth settings through icon on the taskbar or control panel.
2) Turn on the Bluetooth.
3) Turn on the Bluetooth of the speaker.
4) Search the device in the list of available devices on the Bluetooth settings panel.
5) Click on the device and click on the Connect button.

What according to you makes you a good candidate for customer service or technical support job?

1) Understand the need of customer.
2) Resolve the issue.
3) Reiterate the issue resolved.
4) Speak in a respected manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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