Subject: Tech Support Candidate - Shubhangi Shubhangi
From: Shubhangi Shubhangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:44:19 -0500

| | Tech Support Test

Name | Shubhangi Shubhangi
E-mail | [email-masked]
Phone Number | (+91) 8697413969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec 78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Quality Auditor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | IT Specialist | Currently Working | 32000
Previous Employer 1 | Wipro Technologies | Sr. Associate | Oct 26, 2016 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check if the device is connected to internet or not.
2. Then we need to check the internet connectivity sign on device if its showing limited or connected.
3. If still the site is not reachable try and check in a different browser.
4. Then do a browser reset and delete all the cookies and cache from settings options.
5. If still the browser is not reachable check for blocked sites and if the site address is there in the list remove it and save the settings and restart the device.
6. After that try to connect the device from start and try to go to the site again and if still getting an error mesaage check for it in Google on microsoft page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on the bluetooth connectivity on your phone and make sure the bluetooth speaker is powered on.
2. Then search for bluetooth devices nearby on phone.
3. Check if the speaker is showing in the list.
4. Click on the speaker and click connect.
5. Your phone is connected to the bluetooth speaker now play an audio or video to check and adjust the sound.

What according to you makes you a good candidate for customer service or technical support job? | I started my career with Technical Support profile and I worked for 2 years in that profile and was a star employee. Then I was promoted as Escalation Manager and got a chance to work closely with client and handle client escalations and work on it to provide excellent services within the given time frame. I was then promoted as Quality Manager and I worked with Service Desk, Desktop Support, Server Support teams and Application support teams to provide quality service to the client maintaining all the quality and SLA parameters.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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