Subject: Tech Support Candidate - Hemant Pundir
From: Hemant Pundir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:38:13 -0500

| | Tech Support Test

Name | Hemant Pundir
E-mail | [email-masked]
Phone Number | (+91) 9671121165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr CSA | 18 Sept 2020 | 27000
Previous Employer 1 | Amazon | CSA | 1 July 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check if my internet is working or not. If internet is not working then I will fix it. If internet is working fine, I will clear the cache, cookies and browsing history. Also, I will delete temp files. If still website is not open, then I will try to open it in other browser just to make sure whether the browser is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth from speaker as well as phone
2. Search the Audio device in your Mobile's Bluetooth option.
3. Click on Audio device mane in your mobile phone's Bluetooth and Pair.
4. Enter the pair code and connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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