Subject: Tech Support Candidate - Ranjeet Yadav
From: Ranjeet Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:37:52 -0500

| | Tech Support Test

Name | Ranjeet Yadav
E-mail | [email-masked]
Phone Number | (91) 7065292525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | tech support | 28-12-2020 | 20000
Previous Employer 1 | hcl infosystems | tech support | 15-07-2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address and Make sure your internet connection is working normally. If your internet connection is unstable. also Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth.
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | insure that required support must be performed properly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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